Policy
Return and Refund Policy
Return, replacement and refund guidance for UAV products, power systems and spare parts after order delivery.
Policy
Clear Review Steps for Product Issues
Professional UAV products may involve aircraft, batteries, electronics and accessories. A structured review helps decide whether support should focus on troubleshooting, replacement parts, return handling or refund review.
Initial Case Review
Submit order details, product photos or video, received date and a clear description of the issue.
Technical Assessment
Some issues can be resolved through connection checks, setup guidance or component replacement.
Replacement Handling
Eligible part replacement is reviewed based on product condition, order scope and support communication.
Refund Review
Refund requests are checked after confirming order details, product status and agreed handling conditions.
Details
Information Needed for Support
A complete support request reduces delays and helps the team identify the fastest resolution path.
- Order number, product model and purchase contact.
- Photos, video or test details showing the issue.
- Current product condition and packaging status.
Project Support
Need specifications or a quotation?
Send model, quantity and application details. We can help match products, batteries and spare parts.