Frequently Asked Questions
Ordering & Pricing
What is your Minimum Order Quantity (MOQ)?
MOQ varies by product. Please check the product page for specific MOQ requirements. Sample orders are available for most products — contact us for details.
Can I order a sample before placing a bulk order?
Yes, we accept sample orders for most products. Contact us for sample pricing and availability.
Do you offer volume discounts?
Yes, we offer tiered pricing for larger order quantities. The more you order, the better the unit price. Request a quote for specific volume pricing.
OEM & ODM
Do you offer OEM/ODM services?
Yes, we provide both OEM (rebranding with your logo and packaging) and ODM (custom design and development) services. Visit our OEM & ODM Services page for details.
Payment
What payment methods do you accept?
We accept T/T bank transfer, PayPal, Western Union, and Letters of Credit for large orders. Standard terms are 30% deposit plus 70% before shipment.
Shipping & Delivery
How do you ship orders?
We offer sea freight, air freight, express courier (DHL, FedEx, UPS), and rail freight. The best method depends on your order size and urgency.
How long does shipping take?
Express: 3-7 days. Air: 5-10 days. Rail: 15-25 days. Sea: 25-45 days. Production time is additional.
Quality & Warranty
What warranty do you offer?
Complete UAVs and robot mowers: 12 months. Batteries and components: 6 months. Warranty covers manufacturing defects under normal use.
Still have questions? Contact us — we respond within 24 business hours.
